Terms and Conditions

 

I believe that my clients have the desire and the capacity to grow towards fulfilling their true potential, and that they are the experts on their own lives. Therefore, I will not give you advice or offer solutions, but will work with you to help you understand yourself more fully and to find your own inner resources. With greater self-awareness and trust in yourself, I hope that you will be able to make constructive changes, leading to a more satisfying and meaningful life.

Confidentiality

Everything you share with me in the course of our work together will be treated as highly confidential. However, there are a few circumstances in which I may be required to break confidentiality:

• If I consider you to be at risk of seriously harming yourself or someone else.

• If your counselling records have been requested by a court of law.

• If another party or agency has requested your information, and you have agreed and provided your written consent to this.

Sessions

The duration of each session is either 75 minutes for an initial appointment, or 60 minutes for on-going sessions. Sessions are available in person at 14 Church street Kelmscott, or online. Session rates are available here.

Payments

Payment is required at the conclusion of each session by EFT or Cash, please note this service does not offer eftpos facilities.

Holistic Calm

BSB 036-081

Account Number 536767

Cancellations - Late cancellation fees are payable as follows:

1 business days* notice – full session fee payable.


2 business days* notice  – 50% of session fee is payable

*A business day is Monday to Friday, excluding public holidays. Close of business is 5pm.

Illness

If and when it is necessary to avoid face-to-face contact, sessions will be transferred to online via Zoom or telephone where internet is unavailable.

Record keeping

Before we proceed with your appointment, I want to inform you about an important aspect of how

we document our consultations. We utilise a note taking tool called Heidi to accurately and

efficiently capture the details of our discussions and the outcomes of our appointments. Heidi

ensures that we can focus more on our conversation and less on manual note taking, enhancing

the quality of care you receive. Your consent is crucial for us to use this technology. Please understand that your information will be handled with the utmost care, and Heidi’s use is aimed solely at improving your healthcare experience. Additionally, these notes will be stored in a private and secure location and may be viewed by you if you so wish. Your counselling records will be kept by the service for a period of seven (7) years from the date of your last contact with the service.

Email/telephone contact

Email or telephone contact will be limited to practical arrangements only. I will not enter into telephone or email counselling except by prior arrangement. If you are faced with an emergency in between sessions, please contact the appropriate crisis or emergency service. In a life-threatening situation, call 000 without delay.

Ending counselling

Normally, the end of counselling would be by mutual prior agreement. However, you have the right to end your counselling at any time. I would appreciate you letting me know if you decide not to return to counselling, giving at least 48 hours’ notice. If at any time I feel that our counselling is no longer appropriate for you, I will discuss this with you and may suggest discontinuation or a referral to a more appropriate service.