Cancellation Policy

To ensure appointment availability for all clients, the following cancellation fees apply:

• More than 2 business days' notice: No cancellation fee applies.

• 2 business days' notice: 50% of the scheduled session fee is payable.

• 1 business day or less notice: The full session fee is payable.

For the purposes of this policy, a business day is Monday to Friday, excluding public holidays. Close of business is 5:00pm AWST.
For example, a Monday appointment must be cancelled before 5:00pm on the preceding Thursday to avoid cancellation fees.

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